What is a compatible cartridge?

Compatible cartridges are brand new generic cartridges, designed to meet or exceed the OEM (Original Equipment Manufacturer) specifications and high standards of quality. They are 100% brand new and are an economical alternative to expensive name-brand cartridges and supplies. The use of compatible generic replacement cartridges will not void your printer warranty, and each of these products is fully guaranteed.

What is a remanufactured cartridge?

Remanufactured cartridges have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. They recycling process involves disassembling, inspecting, cleaning, reassembling and filling the product with ink.

Are your products money-back guaranteed?

Absolutely. With the exception of our media products, if you try one of our products and are unsatisfied, please contact our customer service center about getting a full refund.

What is your warranty?

We offer a three month risk-free guarantee on all of our products.

Will compatible toner cartridges void the OEMs warranty on my printer?

NO! This is a common misperception by all printer owners. OEMs have threatened in the past to void printer warranties when cartridges are refilled (or non OEM cartridges are used). Legislation has since prohibited OEMs from voiding warranties for this reason. For more information, search the Magnuson-Moss Warranty Improvement and the Sherman & Clayton Antitrust Acts. It is a violation of the Sherman & Clayton Antitrust Acts for a service technician or printer manufacturer to require you to use any particular brand of supplies. An OEM cannot void your printer's warranty unless they can conclusively prove that other brands of supplies damaged the machine.

What should I do if there are white streaks in my printouts?

Check if the cartridge is empty. If it is not, please shake the cartridge up.

What should I do if I get ink on my hands or clothing?

IMMEDIATELY rinse the area with cold water, then follow the instructions below. For ink stains on your hands make sure to wash the area with an abrasive soap. For stains on white fabrics wash the clothing in cold water using a chlorine bleach. Please make sure that you use cold water as warm or hot water will set the stain in the fabric. For stains on color fabrics hand wash the area with a sudsy mixture of ammonia and cold water. Please make sure that you use cold water as warm or hot water will set the stain in the fabric. *DO NOT mix ammonia and chlorine bleach as it creates a toxic gas.

Do you accept Military orders?

We are happy to be able to deliver our products to those serving the United States military at any AE, APO, AP, or FPO address.

How are you able to offer such low prices on compatible toner and cartridges?

We sell OEM compatible toner and cartridges, so you are not paying for the brand name. We hope that you pass along the information to someone else, as a satisfied customer is our best advertising.

What is the applicable sales tax?

State laws require that we charge the applicable sales tax on all orders shipped to addresses within the state of Hawaii.

How much does shipping cost?

Free Shipping on all orders over $75, orders under $75 are charged a fee of $ 5.99, and ship by US Priority Mail or by Fedex Ground. On average your order will be shipped the next business day with an estimated delivery of 3-5 business days. Free Shipping is not valid outside the United States.

What credit cards do you accept?

Visa, MasterCard, AMEX, and Government Credit Cards

Can I make a payment with a purchase order?

If you are a business, school, government agency or organization and need to place an order of $300 or more, we would be happy to work with you.

I've only received part of my order?

If ordering more than one type of product (i.e., an OEM cartridge and a remanufactured cartridge), your shipment may originate from more than one location and deliveries may arrive, and be packaged, separately.

Do you deliver Worldwide?

At this time, we are not shipping to any international markets, including Canada. Please contact us ,if you interested doing business with us.

How do I find ink for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the left to choose the model number of the cartridge or toner you want.